WhatsApp and Instagram connection status
Read authorization, health and capability as separate states for WhatsApp and Instagram.
Integrations
WhatsApp and Instagram, connected to the same customer view.
Direct answer
Bring supported customer conversations into Rellooma while keeping connection and approval requirements visible.
01 · What your team can see
Supported inbound messages
Supported inbound messages keep their channel context; this does not enable every channel action.
A clear notice when the account needs attention
Use the visible recovery state when a connection expires, disconnects or needs review.
02 · From message to next action
Receive
Bring in a supported message or start with a Sandbox test.
Connect
Place the message beside the right customer details.
Decide
Use approved business rules and AI help to prepare the next step.
Hand off
Keep the responsible person, history and next action visible.
03 · Product workflow
Teams can see whether a channel is connected, degraded or blocked before relying on it.
Sandbox product example · synthetic names · live sending off
04 · Where your team stays in control
Business verification, permissions, app review and channel availability are controlled by Meta and the account owner.
Once an eligible channel is connected, its conversations can join the same customer context and human handoff flow.
Security05 · What you need before live use
What you need before live use
Start with a private workspace, approved business information and Sandbox tests. A live channel also needs eligible Meta assets, the required permissions and a final team review.
Help06 · Questions before connecting a channel
Does a visible channel mean live sending is enabled?
No. The connection, permissions, service window, business rules and responsible teammate must all be ready.
What happens when automation should not continue?
Uncertain, sensitive or approval-dependent work goes to a person with the conversation history attached.
07 · Create account
Bring the customer story and next step into one workspace.
Create an account to explore Rellooma. Live use begins only after the channel, business rules and responsible teammate are ready.