Channel and service-window state
See the channel and whether its service window permits the intended reply.
Platform overview
Conversations, customer context and safe automation—together.
Direct answer
Rellooma is an AI Customer Conversation CRM & Automation Platform for WhatsApp and Instagram workflows.
01 · What your team can see
Known customer details and conversation history
Review known customer details beside the message history without filling gaps by guesswork.
Explicit AI, human and recovery ownership
See whether AI or a person owns the next step, including failed or uncertain states.
02 · From message to next action
Receive
Bring in a supported message or start with a Sandbox test.
Connect
Place the message beside the right customer details.
Decide
Use approved business rules and AI help to prepare the next step.
Hand off
Keep the responsible person, history and next action visible.
03 · Product workflow
Teams can follow one clear path from an incoming message to customer context and a human-controlled next action.
Sandbox product example · synthetic names · live sending off
04 · Where your team stays in control
Live actions require a ready channel, the right permissions and your team's approval rules.
Conversations keep the message and channel together, CRM remembers the customer, and Studio lets the team build and test the next-step flow.
Security05 · What you need before live use
What you need before live use
Start with a private workspace, approved business information and Sandbox tests. A live channel also needs eligible Meta assets, the required permissions and a final team review.
Help06 · Questions before connecting a channel
Does a visible channel mean live sending is enabled?
No. The connection, permissions, service window, business rules and responsible teammate must all be ready.
What happens when automation should not continue?
Uncertain, sensitive or approval-dependent work goes to a person with the conversation history attached.
07 · Create account
Bring the customer story and next step into one workspace.
Create an account to explore Rellooma. Live use begins only after the channel, business rules and responsible teammate are ready.