Sandbox-first draft builder
Start with a draft recipe in Sandbox rather than an active customer workflow.
Studio / Automations
Build the reply flow before it goes live.
Direct answer
Studio shows what starts a flow, what to ask, what Rellooma may answer and when a person takes over.
01 · What your team can see
Approved business answers, rules and AI style
Use reviewed business knowledge, policy and response style as the decision boundary.
Test, issue and recovery state before activation
Inspect expected and actual trace states, fix a defect and retest before activation.
02 · From message to next action
Receive
Bring in a supported message or start with a Sandbox test.
Connect
Place the message beside the right customer details.
Decide
Use approved business rules and AI help to prepare the next step.
Hand off
Keep the responsible person, history and next action visible.
03 · Product workflow
Teams can test the flow in Sandbox and see what still needs attention before live use.
Sandbox product example · synthetic names · live sending off
04 · Where your team stays in control
Live actions stay off until the channel, business rules, recipient context and human review are ready.
Build the steps, use approved business knowledge and test the full path in Sandbox before the team relies on it.
Security05 · What you need before live use
What you need before live use
Start with a private workspace, approved business information and Sandbox tests. A live channel also needs eligible Meta assets, the required permissions and a final team review.
Help06 · Questions before connecting a channel
Does a visible channel mean live sending is enabled?
No. The connection, permissions, service window, business rules and responsible teammate must all be ready.
What happens when automation should not continue?
Uncertain, sensitive or approval-dependent work goes to a person with the conversation history attached.
07 · Create account
Bring the customer story and next step into one workspace.
Create an account to explore Rellooma. Live use begins only after the channel, business rules and responsible teammate are ready.