Channel and service-window state
See the channel and whether its service window permits the intended reply.
Conversations
One inbox. The full customer story.
Direct answer
Review inbound WhatsApp and Instagram conversations without losing the customer context behind them.
01 · What your team can see
Known customer details and conversation history
Review known customer details beside the message history without filling gaps by guesswork.
Explicit AI, human and recovery ownership
See whether AI or a person owns the next step, including failed or uncertain states.
02 · From message to next action
Receive
Bring in a supported message or start with a Sandbox test.
Connect
Place the message beside the right customer details.
Decide
Use approved business rules and AI help to prepare the next step.
Hand off
Keep the responsible person, history and next action visible.
03 · Product workflow
A reviewer can understand the conversation and take over without reconstructing history across tools.
Sandbox product example · synthetic names · live sending off
04 · Where your team stays in control
Channel availability, service windows and provider policy still apply. Rellooma does not imply a message was sent when authority is absent.
Each conversation keeps its channel, customer details, owner and handoff state together, so the next person can continue without rebuilding the history.
Security05 · What you need before live use
What you need before live use
Start with a private workspace, approved business information and Sandbox tests. A live channel also needs eligible Meta assets, the required permissions and a final team review.
Help06 · Questions before connecting a channel
Does a visible channel mean live sending is enabled?
No. The connection, permissions, service window, business rules and responsible teammate must all be ready.
What happens when automation should not continue?
Uncertain, sensitive or approval-dependent work goes to a person with the conversation history attached.
07 · Create account
Bring the customer story and next step into one workspace.
Create an account to explore Rellooma. Live use begins only after the channel, business rules and responsible teammate are ready.