Inbound job
Route a new inquiry by where it came from and what the customer actually asks for.
Solutions
Organize the customer conversation work your team already does.
Direct answer
Give marketing, sales, support and operations the same customer context while keeping each team's job distinct.
01 · From inquiry to next action
Customer context
Keep the same customer context visible to marketing, sales, support and operations.
Human handoff
Assign one accountable owner while the conversation and lifecycle remain separate.
02 · A practical workflow
Inbound job
Route a new inquiry by where it came from and what the customer actually asks for.
Customer context
Keep the same customer context visible to marketing, sales, support and operations.
Human handoff
Assign one accountable owner while the conversation and lifecycle remain separate.
What still needs a person
Your team decides how a conversation is routed; sensitive intent is never guessed.
03 · Example conversation
Customer
“Can someone help me choose the right place to start?”
Rellooma workflow
Keep the same customer context visible to marketing, sales, support and operations.
Assign one accountable owner while the conversation and lifecycle remain separate.
04 · How Rellooma helps
Each workflow starts with the customer's message, keeps useful context and makes the next owner clear.
Teams share context without losing their own responsibilities and follow-up.
05 · What still needs a person
Your team decides how a conversation is routed; sensitive intent is never guessed.
AI can help with approved answers and next steps, but sensitive or uncertain work stays with a person.
06 · See the product
Keep the team focused on what needs attention
- Conversations waiting for an owner
- Follow-ups that need review
- Channel or handoff issues
07 · Questions before adopting the workflow
Is this a result guarantee?
No. Results depend on your channels, business information, team and the way you use the workflow.
Can automation complete every case?
No. Uncertain, sensitive or approval-dependent work should go to a person.
09 · Create account
See whether this workflow fits the way your team works.
AI can help with approved answers and next steps, but sensitive or uncertain work stays with a person.