Inbound job
Bring missed handoffs, connection issues and follow-up work into one clear queue.
Operations workflow
Turn operations conversations into a clear team workflow.
Direct answer
Give the team one place to find missed handoffs, connection issues and conversations that still need an owner.
01 · From inquiry to next action
Customer context
See the channel, current owner and last safe step without copying customer messages into reporting tools.
Human handoff
Assign a named teammate to recover the conversation with the relevant history attached.
02 · A practical workflow
Inbound job
Bring missed handoffs, connection issues and follow-up work into one clear queue.
Customer context
See the channel, current owner and last safe step without copying customer messages into reporting tools.
Human handoff
Assign a named teammate to recover the conversation with the relevant history attached.
What still needs a person
A status label helps the team investigate; it never replaces channel permissions or human review.
03 · Example conversation
Customer
“Who is handling the conversations that still need review?”
Rellooma workflow
See the channel, current owner and last safe step without copying customer messages into reporting tools.
Assign a named teammate to recover the conversation with the relevant history attached.
04 · How Rellooma helps
Keep the message source, customer details and owner together, then use an approved reply flow or hand the conversation to a person.
The team can continue from shared context instead of piecing the request together again.
05 · What still needs a person
A status label helps the team investigate; it never replaces channel permissions or human review.
The quality of the result depends on current business information, channel access and a clear handoff rule.
06 · See the product
Keep the team focused on what needs attention
- Conversations waiting for an owner
- Follow-ups that need review
- Channel or handoff issues
07 · Questions before adopting the workflow
Is this a result guarantee?
No. Results depend on your channels, business information, team and the way you use the workflow.
Can automation complete every case?
No. Uncertain, sensitive or approval-dependent work should go to a person.
09 · Create account
See whether this workflow fits the way your team works.
The quality of the result depends on current business information, channel access and a clear handoff rule.