Inbound job
Recognize the stated issue and service window without diagnosing beyond approved knowledge.
Support workflow
Turn support conversations into a clear team workflow.
Direct answer
Use approved facts for routine assistance and make uncertain or sensitive conversations easy to hand to a person.
01 · From inquiry to next action
Customer context
Bring customer history and active conversation state together for the reviewer.
Human handoff
Send work that needs careful review or remains unresolved to a person, with the reason visible.
02 · A practical workflow
Inbound job
Recognize the stated issue and service window without diagnosing beyond approved knowledge.
Customer context
Bring customer history and active conversation state together for the reviewer.
Human handoff
Send work that needs careful review or remains unresolved to a person, with the reason visible.
What still needs a person
Automation keeps uncertainty visible, leaves unresolved work open and follows channel rules.
03 · Example conversation
Customer
“My Instagram connection stopped receiving messages. What should I check?”
Rellooma workflow
Bring customer history and active conversation state together for the reviewer.
Send work that needs careful review or remains unresolved to a person, with the reason visible.
04 · How Rellooma helps
Keep the message source, customer details and owner together, then use an approved reply flow or hand the conversation to a person.
The team can continue from shared context instead of piecing the request together again.
05 · What still needs a person
Automation keeps uncertainty visible, leaves unresolved work open and follows channel rules.
The quality of the result depends on current business information, channel access and a clear handoff rule.
06 · See the product
Keep the team focused on what needs attention
- Conversations waiting for an owner
- Follow-ups that need review
- Channel or handoff issues
07 · Questions before adopting the workflow
Is this a result guarantee?
No. Results depend on your channels, business information, team and the way you use the workflow.
Can automation complete every case?
No. Uncertain, sensitive or approval-dependent work should go to a person.
09 · Create account
See whether this workflow fits the way your team works.
The quality of the result depends on current business information, channel access and a clear handoff rule.