Studio and Automations

Build approved questions, business answers, style and rules in sandbox before activation.

These guides describe the documented product workflow. Confirm the visible role, connection and permission state in the App before live use.

Task index

02 · Safe sequence

Test duplicates, low confidence, policy blocks and human takeover; unresolved issues remain visible instead of silently sending.

1
Open Studio/Automations and create or select a draft; a draft is never send authority.
2
Define one trigger, validated conditions, bounded action and explicit human fallback.
3
Run Sandbox cases for success, low confidence, provider failure, duplicate and replayed input.
4
Publish or enable Live only after role, access, channel and policy checks visibly pass.

03 · Expected result

Publish or enable Live only after role, access, channel and policy checks visibly pass.

Build approved questions, business answers, style and rules in sandbox before activation.

04 · If the expected state does not appear

Stop before repeating a provider or mutation action. Record route, time and safe visible state—never message content, tokens or customer data.

Reviewed 24 August 2026