Inbound job
Separate hours, menu, location, reservation-intent and order questions.
Restaurant conversation workflow
Keep restaurant inquiries organized from first message to human follow-up.
Direct answer
Structure menu, reservation and service questions with clear operating hours and human escalation.
01 · From inquiry to next action
Customer context
Use only approved menu and business facts with a visible freshness owner.
Human handoff
Send reservation confirmation, allergies, exceptions and complaints to staff.
02 · A practical workflow
Inbound job
Separate hours, menu, location, reservation-intent and order questions.
Customer context
Use only approved menu and business facts with a visible freshness owner.
Human handoff
Send reservation confirmation, allergies, exceptions and complaints to staff.
What still needs a person
The workflow cannot confirm a table, ingredient safety, delivery or price without an authoritative source.
03 · Example conversation
Customer
“What time do you close, and how can I request a table?”
Rellooma workflow
Use only approved menu and business facts with a visible freshness owner.
Send reservation confirmation, allergies, exceptions and complaints to staff.
04 · How Rellooma helps
Rellooma keeps the original message, useful customer details, owner and next action together.
The next person can continue with the customer's question and history already in view.
05 · What still needs a person
The workflow cannot confirm a table, ingredient safety, delivery or price without an authoritative source.
Your team still confirms sensitive, booking, pricing or availability decisions. Connected channels also need the right Meta access.
06 · See the product
Keep the team focused on what needs attention
- Conversations waiting for an owner
- Follow-ups that need review
- Channel or handoff issues
07 · Questions before adopting the workflow
Is this a result guarantee?
No. Results depend on your channels, business information, team and the way you use the workflow.
Can automation complete every case?
No. Uncertain, sensitive or approval-dependent work should go to a person.
09 · Create account
See whether this workflow fits the way your team works.
Your team still confirms sensitive, booking, pricing or availability decisions. Connected channels also need the right Meta access.