Inbound job
Separate product, delivery, return and order questions while preserving the declared order reference.
E-commerce conversation workflow
Keep e-commerce inquiries organized from first message to human follow-up.
Direct answer
Separate product questions, order context and support handoff while keeping approved facts and policies visible.
01 · From inquiry to next action
Customer context
A teammate checks the customer's order reference in your existing commerce system.
Human handoff
Escalate payment, dispute, exception and missing-data cases to a person.
02 · A practical workflow
Inbound job
Separate product, delivery, return and order questions while preserving the declared order reference.
Customer context
A teammate checks the customer's order reference in your existing commerce system.
Human handoff
Escalate payment, dispute, exception and missing-data cases to a person.
What still needs a person
Commerce integrations are not currently available in Rellooma. Staff must confirm stock, order status, delivery date and refund eligibility in the store's own system.
03 · Example conversation
Customer
“Can you help me check my order if I share the reference?”
Rellooma workflow
A teammate checks the customer's order reference in your existing commerce system.
Escalate payment, dispute, exception and missing-data cases to a person.
04 · How Rellooma helps
Rellooma keeps the original message, useful customer details, owner and next action together.
The next person can continue with the customer's question and history already in view.
05 · What still needs a person
Commerce integrations are not currently available in Rellooma. Staff must confirm stock, order status, delivery date and refund eligibility in the store's own system.
Your team still confirms sensitive, booking, pricing or availability decisions. Connected channels also need the right Meta access.
06 · See the product
Keep the team focused on what needs attention
- Conversations waiting for an owner
- Follow-ups that need review
- Channel or handoff issues
07 · Questions before adopting the workflow
Is this a result guarantee?
No. Results depend on your channels, business information, team and the way you use the workflow.
Can automation complete every case?
No. Uncertain, sensitive or approval-dependent work should go to a person.
09 · Create account
See whether this workflow fits the way your team works.
Your team still confirms sensitive, booking, pricing or availability decisions. Connected channels also need the right Meta access.