Inbound job
Triage administrative questions such as location, hours and appointment intent without clinical diagnosis.
Clinic conversation workflow
Keep clinic inquiries organized from first message to human follow-up.
Direct answer
Organize non-medical inquiries and administrative follow-up without letting automation provide diagnosis or clinical advice.
01 · From inquiry to next action
Customer context
Keep only necessary declared contact and administrative context visible to authorized staff.
Human handoff
Move symptoms, urgency, treatment or privacy-sensitive content immediately to the clinic's human process.
02 · A practical workflow
Inbound job
Triage administrative questions such as location, hours and appointment intent without clinical diagnosis.
Customer context
Keep only necessary declared contact and administrative context visible to authorized staff.
Human handoff
Move symptoms, urgency, treatment or privacy-sensitive content immediately to the clinic's human process.
What still needs a person
The workflow is not medical advice, emergency triage or a substitute for the clinic's approved patient system.
03 · Example conversation
Customer
“What are your opening hours, and how can I request an appointment?”
Rellooma workflow
Keep only necessary declared contact and administrative context visible to authorized staff.
Move symptoms, urgency, treatment or privacy-sensitive content immediately to the clinic's human process.
04 · How Rellooma helps
Rellooma keeps the original message, useful customer details, owner and next action together.
The next person can continue with the customer's question and history already in view.
05 · What still needs a person
The workflow is not medical advice, emergency triage or a substitute for the clinic's approved patient system.
Your team still confirms sensitive, booking, pricing or availability decisions. Connected channels also need the right Meta access.
06 · See the product
Keep the team focused on what needs attention
- Conversations waiting for an owner
- Follow-ups that need review
- Channel or handoff issues
07 · Questions before adopting the workflow
Is this a result guarantee?
No. Results depend on your channels, business information, team and the way you use the workflow.
Can automation complete every case?
No. Uncertain, sensitive or approval-dependent work should go to a person.
09 · Create account
See whether this workflow fits the way your team works.
Your team still confirms sensitive, booking, pricing or availability decisions. Connected channels also need the right Meta access.